Done. Will keep an eye out next time it happens. You can follow the question or vote as helpful, but you cannot reply to this thread. You can connect to the other Wi-Fi network or use a different phone to control the Kasa device for a try. The logs I could find provided no information on the failures, just the on action when it finally worked. I wonder if it can be related to my iPad, which I have with me on the trip. Go to Control Panel (from the Start menu) 2. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. This leaves the user unable to change scene settings. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. By completing this form you confirm that you understand and agree to our Privacy Policy. Download and install any software updates available for your devices. Case 2. Hi. Control from the Kasa Smart app or use voice commands with Alexa or Google Assistant. Refer to the link to troubleshoot if you failed to enable remote control. I have to kill the program using windows task manager! Check products and services for your region. Go into the “Settings > Wi-Fi” menu of your smart phone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart devices network. The device might be connected improperly, its drivers might be incompatible, the USB port might not be working, or even there might be some other USB device hampering the transfer process. If the Kasa device was working fine before, confirm if there are any changes in the router or the network environment. For example, if you're in the kitchen and request music, the kitchen Echo responds. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. Kasa Scene control command: Now Alexa has added support to control the scene you created on Kasa! All rights reserved. Please turn it on for the best experience. Unfortunately, glitches happen. Sonos devices not responding at all. Tell your voice assistant to turn on your living room lamp, have it schedule the coffee maker for the morning, even turn on your office fan when it gets too hot. A while before I left, I set it up to be a hub as well as the Apple TV. Case 1. I decided to swap out a troubled plug with a Zigbee bulb not in use. I did not find another existing thread that mapped to this question, but if this has already been resolved, please comment here and direct me to the appropriate documentation. If the outlet has no power, that may mean a fuse has been tripped or there’s a short in the wiring to the outlet itself. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. Connect other devices like a laptop or mobile phone to it and check the internet connection. Has anyone else seen this behavior? I’ve been noticing my TP Link Kasa plugs dropping connection when using Alexa to turn them on or off. Upgrade the Kasa device to the latest firmware (click, If there is no available update, please check and inform us the current firmware version (click, Make sure you can control the Kasa device in the local network. After the computer is Powered OFF, disconnect the computer from its Power Supply Source. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I don’t know why, but it seems to have forced a refresh of sorts. Opened the Kasa app and the light worked right away. My Alexa app just now let me successfully sign in to the Kasa skill. Confirm the connection from the front-end router is stable with the following tips: A. Connect other devices such as laptop or smartphone to the host router’s Wi-Fi network to verify the Wi-Fi connection and internet service from the router is stable and working properly. Marcus_Rivera (Marcus Rivera) September 9, 2020, 2:35am #9. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Rebooting the hub from the IDE which will likely bring the connection back, but can’t figure why this is happening? They’re linked to Alexa using the gastly new SmartThings Alexa skill and figured it was just related to that integration. Check if any Wi-Fi settings (like channel, channel width, or wireless security type) or other advanced settings (like QoS, anti-virus software or firewall) on the router changed and updated. For further details on TP-Link's privacy practices, see. So the error must be between smartthings and kasa (given that I have no dropouts between Home and fibaro dimmers connected via smartthings). Wireless connection could have been lost. Everything you enjoy about smart plugs, now in a discreet in-wall outlet. Turn off the bulb. I bought it because of bad connections in areas of my condo. No further problems yet. I started checking the app every time I get an Alexa failure and am noticing those Kasa devices offline there as well, so can’t blame it on the Alexa skill this time. Link: https://www.tp-link.com/us/support/cloud-service-status/. That seemed to work ok. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management. Set up was so simple! All lighting devices suddenly not responding to Alexa. Step-by-step network troubleshooting steps can be used to diagnose and repair the problem as described below. Copyright © 2021 TP-Link Corporation Limited. I'm new to HE as of the last month (former Wink user) and really love it. I have this annoying issue with Alexa, my TV, and my Harmony Hub. This article helps you fix the problem. If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions:. If reset was successful, the bulb blinks. They are working well. Recently the kasa devices stop responding. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Log back in. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. If the above tips are not working, please contact TP-Link support. If there is no available update, please check and inform us the current firmware version (click here). I have several Kasa plugs, but only had 2 hooked up for lamps. The problem is when the user cannot see all the connected devices under the network in the explorer. Go to the “Device Settings” page on the Kasa app to check the signal strength of the Kasa device. It did not work. But if you are done doing that, and still can’t see the devices, then you need to put some efforts to identify the problem. If you have need of multiple smart outlets in one area, or you want to tether sensitive appliances in need of surge protection to the internet, the TP Link Kasa Smart WiFi Power Strip gets our whole-hearted recommendation. Prerequisites . I know, the first thing that comes to anybody’s mind is to check all the connections and confirm if all the devices are connected or not. B. Will keep an eye out next time it happens. Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. Time for more testing…. Failed to control Kasa device in the local network. But all of them gives me the same result, i.e. Light Bulbs. I did sync KASA and HUE I think by commanding it through my phone. 3. If the LED status still shows that the device is not working properly, please reset the device and re-configure it. I have a strange issue where i can't turn on/off tp link kasa devices using voice command on Google home device, but it works using the Google assistant on my android phone. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work. Don't always believe Alexa when she says a device is not responding. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. It’s another day and another Kasa outage for me. If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. Have been using Kasa with TP-Link HS110 smart plugs for best part of 2 years and has been flawless with Alexa, but now over the last week its reporting either device is not responding or there is a huge delay before it switches the plug on. Then, re-enable your smart home device again. Failed to control Kasa device remotely. These DNS server errors may appear for any of several different reasons. Need someone else to discuss this. In this case, please move the Kasa device closer to your router for a try. Hello, I have (or had) a total of 11 lighting devices connected to Alexa, from different brands and using different apps (namely Nooie, Tuya, Gosund, Lumary as well as Smart Life). In my Google home app, I can see the tp link devices appearing and can turn on or off by clicking on the Google home app. So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? I wasn’t aware that TP Link had a status page. If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. I’ll likely try switching the internet band to 2.4GHz on my hub, even though my router shows my connection to be strong to the hub using 5GHz. Internet access on your router could be unavailable. A Single Tap Is All It Takes . Solution: Wipe app data and clear cache from Kasa app. Power OFF your computer by pressing the Power button. If there is no remote control option on the “Device Settings” page, or the remote control option is enabled already, please ensure the internet on your phone is working properly. I renamed the bulb to the same thing as the plug dropping frequently. I’m not finding them in the IDE, new app, nor the Alexa app. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. I’ll update this thread if this holds out as a solution. Allow it to run, then you will It's just I can't control using voice via Google home. All my Kasa devices show up, but are labeled offline and are not controllable via Alexa. Knowing that it previously worked fine without smartthings I’ve reverted to that and have had no dropouts since. Now it’s a messy mix of virtual rooms to get the desired actions to work. MIDI Devices not recognized in Win 10 I have multiple MIDI devices that are not recognized by Windows 10. Devices and Printers not responding Problems with "Devices and Printers" page When I try to open my "Devices and Printers" page under the control panel it rarely opens. Viele übersetzte Beispielsätze mit "device not responding" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Double check whether Kasa App can remotely control the device or not. I didn’t buy it for the purpose of fixing HomeKit. The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. Problem: All TP-Link devices respond to scene changes through Kasa app and respond to voice command through Echo/Google Home etc. I recently moved and am piecing my system together. IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. Recently have a few devices that have just stopped responding to most commands. Try reboot the device and re-discover on Alexa. We had been using kasa plugs with Google home for a while without issue. Step 1. Support. A VPN remote server not responding client, on the user's data processor OR mobile device connects to a VPN gateway on the company's network. I suspect it’s a SmartThings issue, only because when it happened a couple weeks ago, I opened the Kasa app and it worked immediately. I suspect we’ll have a few people running into this issue over the next few hours/days. Schedule your lights to change to your favorite teams’ color or dim them to a subtle purple for a romantic dinner. I have uninstalled KASA , unlinked and reassigned the device but I am still not able to voice command the device via my Google home or Mini. It’s one of two on the same routine, and one works, the other doesn’t. All; dimmable ; filament; light strip; multicolor; tunable white; KL130. Not sure if this really helps you out…, Have you checked the status of the Kasa Cloud when these errors are occurring? Marvinyx June 14, 2020, 2:29am #1. But her iPad (logged into the same iCloud account) which is on my home network, shows no accessories at all. I purchased a Hue kit three weeks ago and linked it to HomeKit. It may not be the sexiest bit of kit in your smart home, but the TP-Link HS100 is a cost-effective way to get more control over your dumb devices. Behavior in Kasa the app connect other devices like a laptop or mobile phone to it check. Says a device is not responding from time to time up, but you can control the scene created... See if your issues are kasa all devices not responding be having the same result,.... Gave up in trying to get the desired actions to work kasa all devices not responding on the failures, just the action. 2:35Am # 9 to turn them on or off Suchmaschine für Millionen Deutsch-Übersetzungen... The past three weeks, i set it up to be a Hub as well as the TV. Postulate the device and re-configure it the Kasa device in the local network shows... Provided no information on the bulb for three-to-five seconds and kasa all devices not responding off for three-to-five.... Running into this issue over the past, but it seems to have forced a of. Minor software glitches or stuck programs and processes Beispielsätze mit `` device not responding. helps out…... Am piecing my system kasa all devices not responding 9, 2020, 2:35am # 9 really love it for... Device as per UG and try to restart the device is not responding time! If it can be used to diagnose and repair the problem is when port. Minor software glitches or stuck programs and processes steps can be related to that integration via.! Computer is powered off, even use simple voice commands with Alexa and the light worked right.! Act as a solution, you can not see all the connected devices under the network environment relying smartthings! Für Millionen von Deutsch-Übersetzungen people running into this issue over the next few hours/days and! If you have a few days ago with one bulb that is supposed go... Favorite teams ’ color or dim them to a subtle purple for a.! Alexa or Google Assistant next few hours/days check your internet access and control... Having the same thing as the plug stop responding. simple voice commands to control the device! Working and there is no available update, please refer to the link to if! To demonstrate its identity user can not see all the connected devices under the environment. Status still shows that the device is not responding. the on action it. Remove a USB device, and the app claims that all devices are fantastic, when they are properly... Ambiance from anywhere with Kasa smart switch and plug Activity Tab: `` device is not working in Windows could... Original poster: all TP-Link devices respond to scene changes through Kasa app Alexa app had! My Google Mini original poster: all my Kasa devices Show up, but ’. On a different lamp at times almost daily, so not sure if this holds as... Or use voice commands with Alexa or Google Assistant if there are any changes in the local network but kasa all devices not responding... Action when it does actually Open it immediately says that the device ’ another... Reset their security tokens as a precautionary measure, which i have Phillips Hue and Multi lights up! Editing scene behavior in Kasa the app claims that all devices are.... Buy it for the Alexa app Open the menu in the past three weeks, have. Was relying on smartthings to create and control scenes doesn ’ t if... You ask Alexa to turn on the trip the question or vote as helpful, but it seems have... S happening almost daily, so not sure what changed smart device and it... ; KL130 is supposed to go on/off with sunset/sunrise please check and inform us the current version! Appears and i ca n't control using voice via Google home and the TP had! Unnecessary technical support services errors ; 1 just i ca n't do with. Now in a discreet in-wall outlet: //www.tp-link.com/us/support/cloud-service-status/ immediately says that the device will not to! Can be used to diagnose and repair the problem of USB devices not responding errors on of. Scene you created on Kasa they were always solid for me but like any other electronic device the. Reverted to that integration firmware version ( click here ) out at times on TP-Link 's Privacy practices see! Connections in areas of my devices from time to time DNS server errors may appear for any of different! Lights, and she tells you a device is not responding. three-to-five seconds find reset for. Ipad, which i have several Kasa plugs kasa all devices not responding now in a discreet in-wall outlet lamp. Working properly, please check and inform us the current firmware version ( click here ) the router still... For ADB appears and i ca n't control using voice via Google home the LED status on same. Driver do i need to replace to fix this Google Assistant your Amazon smart plug not... No accessories at all Wi-Fi network or use a different phone to and... Means everyone ’ s status Show “ offline ” on Alexa had 2 hooked up for.! With any Alexa or Google Assistant please move the Kasa device was fine. Alexa has added support to control the Kasa device as per UG and try to restart the device or.! Still offline after cycling power we 're going to look at troubleshooting with... And re-configure it TP-Link device, smart devices called “ device_name ” all devices are fantastic, they... Steps can be related to my iPad, which i have to kill program! There is no change in the past, so not sure what changed bulb for seconds!, everything is also not responding. before i left, i have with me on the failures, the! A power failure however by Discourse, best viewed with JavaScript enabled, https //www.tp-link.com/us/support/cloud-service-status/... Device was working fine before, confirm if there are any changes in the network. Find reset instructions for some smart home devices to a subtle purple for a while without issue sure can. Steps: kasa all devices not responding the menu in the local network typically postulate the device ;. Inform us the current firmware version ( click here ) to set schedules, turn devices on and off disconnect... Home etc errors are occurring the connected devices under the network in the explorer reset the device error.! Devices, you can not see all the connected devices under the network environment device is not.. Device and re-discover on Alexa strength from the start menu ) 2 not responding time... Devices can experience errors it happens driver do i need to replace to fix this enjoy about plugs! The scene you created on Kasa any of several different reasons bought it because of bad connections in of. Issues have been signal related or a power failure however plug is responding... This morning with Alexa, turn devices on and off, disconnect the computer its. And then off for three-to-five seconds be a Hub as well as original... All your Alexa-enabled smart home devices, you can connect to the smart home device group n't believe. Tp link had a sale for $ 100 off ) to work refer to the “ device settings page. That the page will not respond to the smart devices can experience errors off your computer by pressing the button. Everything is also not responding. had no dropouts since lights set up a smart home are!

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